Help center

Feel free to contact our customer service at Info@urban-Sainte.com - Our team is happy to assist you.

We offer Free worldwide shipping for all orders.

1) Processing tike (1-2 business days)
2) Shipping duration
- USA 8-12 business days
- UK 8-12 working days
- Australia 8-12 business days
- Europe-wide 8-12 working days
- Rest of the world 10-15 working days

Once your order has been shipped, you will receive a shipping confirmation email with tracking link to track your package. If you have any questions regarding your package, please email our team at Info@urban-sainte.com

At Urban Sainte, we understand that sometimes things don’t go as planned, and you may need to return an item. Please review our return policy before reaching out to us.

We accept returns within 30 days of purchase. To be eligible for a refund, items must be shipped back to our warehouse (with a tracking number) in the same condition you received them—unworn, unused, with tags, and in their original packaging. Please also include your order number.

Important Notes:

not eligible for a refund—only items sent directly to our warehouse will be processed.

Please note thatcustomers are responsible for return shipping fees.Shipping costs are not refundable.

Info@Urban-Sainte.com. Each item’s dimensions are listed on our website for reference.

To initiate a return, please contact us at Info@Urban-Sainte.com. If your return is accepted, we will provide you with the return address and instructions on how to proceed. Returns sent without prior approval will not be accepted.

Thank you for your understanding and support!

Urban Sainte Team

Not in love? We can promise you a lot, but you'll only truly out by trying it yourself...

Thats why we offer risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product at any time, and we'll refund you the full amount!